Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we’re here to help.


1. Returns

We accept returns within 14 days of the original purchase date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase is required.

 

 

2. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.


  • If approved, a refund will be issued to your original method of payment within 5–10 business days.
  • Shipping costs are non-refundable.
  • If the return is due to an error on our part (e.g., damaged or wrong item), we will cover the return shipping costs.



3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at luluandrocandleco@gmail.com.


4. Return Shipping

To return your product, please mail it to:

Lulu & Ro Candle Co.

646 3rd Ave W

Dickinson, ND 58601

You are responsible for paying your own shipping costs unless the return is due to a mistake on our end.


5. Late or Missing Refunds

If you haven’t received a refund yet:


  • First, check your bank account again.
  • Then contact your credit card company—it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and still have not received your refund, please contact us at luluandrocandleco@gmail.com.



6. Contact Us

For questions related to refunds and returns, contact us at:

Lulu & Ro Candle Co.

Email: luluandrocandleco@gmail.com