Terms & Conditions
Welcome to Lulu & Ro Candle Co. By accessing our website or purchasing our products, you agree to the following terms and conditions. Please review them before placing an order.
Products & Availability
All Lulu & Ro products are thoughtfully handcrafted or prepared in small batches. Slight variations in appearance, color, and finish may occur and are part of the handmade nature of our products.
We reserve the right to modify product descriptions, pricing, availability, and collections without prior notice. Products may be discontinued or limited in quantity.
Orders & Payments
All orders are subject to acceptance and product availability. Payment must be completed at checkout before an order is processed.
We reserve the right to cancel or refuse orders when necessary, including in cases of suspected fraud, pricing errors, or inventory discrepancies. If payment has already been collected for a canceled order, a refund will be issued.
Shipping & Delivery
Customers are responsible for providing accurate shipping information at checkout.
Processing times and shipping estimates are outlined in our Shipping Policy. Once an order has been transferred to the shipping carrier, delivery times may vary due to circumstances outside our control.
Please contact us if your order arrives damaged, incorrect, or incomplete.
Returns & Order Issues
Due to the nature of our products, we generally do not accept returns or exchanges.
If your order arrives damaged, defective, or incorrect, please contact us so we can review the issue and work toward an appropriate resolution.
Additional information is available in our Returns Policy. Nothing in these terms limits rights or remedies provided by applicable law.
Product Safety & Proper Use
Customers are responsible for following all product instructions, warnings, and recommended care guidelines.
Candles should never be left burning unattended and must be kept away from children, pets, drafts, and flammable materials.
Wax melts should only be used in suitable wax warmers according to the warmer manufacturer’s instructions.
Car diffusers should be used according to the supplied directions and handled carefully to avoid spills or damage to vehicle surfaces.
Dog bandanas are accessories and should only be worn under appropriate supervision. Remove accessories when necessary for your pet’s safety.
Wholesale & Resale
Lulu & Ro products are intended for personal use unless purchased through an approved wholesale or retail partnership.
Resale of our products requires prior authorization from Lulu & Ro Candle Co. Approved retailers may resell products in accordance with their applicable wholesale agreement.
Wholesale pricing, minimum orders, and partnership terms may differ from those offered through our retail website.
Intellectual Property
All original website content, including product photography, written descriptions, branding, logos, designs, and other creative materials, belongs to Lulu & Ro Candle Co. or its respective rights holders.
Unauthorized reproduction, distribution, or commercial use of our protected content is prohibited without written permission.
Website Information
We strive to ensure that all product descriptions, photographs, pricing, and website information are accurate and up to date. However, occasional errors or omissions may occur.
We reserve the right to correct inaccuracies and update information as necessary.
Limitation of Liability
To the extent permitted by applicable law, Lulu & Ro Candle Co. is not responsible for losses or damages resulting from improper product use, failure to follow safety instructions, or circumstances beyond our reasonable control.
Nothing in these terms excludes liability that cannot legally be excluded.
Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes in our products, business operations, or applicable requirements.
Updated terms will be posted on this page.
Contact Us
For questions regarding these Terms & Conditions, please contact:
Lulu & Ro Candle Co.
Dickinson, North Dakota
Email: luluandrocandleco@gmail.com